Working productively, motivating staff and keeping customers happy simultaneously can be difficult at the best of times, least of all during a pandemic! But wallboards, which have traditionally been used in Call Centres, are rolling out into smaller office environments as managers look for ways to achieve just that. Once you have decided on your metrics, the outputs can be displayed for all to see. Who is answering the phone the most? How long is it taking for calls to be answered? Who’s the busiest user? Full transparency can focus and motivate staff to reach company objectives and enable managers to see who is working towards the common goal.
If the wallboard is not displaying the results you’d like, issues can be addressed in real-time rather than waiting for end of the week/month performance figures. Conversations can take place immediately, allowing responses to be pro-active rather than re-active.
As callers we are often impatient, wanting our calls to be answered quickly and without queuing or holding. How often do we see that listed on a poll of Most Annoying Things? If it’s important for your callers to reach you quickly and easily, without being lost in the system or dropping out, then wallboards are for you.
Suitable for use on plasma screen TVs, PC desktops or mobile devices, wallboards can be deployed across multiple devices so whether you’re office based, working from home or between the two, you always know how your business is running.
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