Energy & Utilities
Smarter IT For Energy Utilities
Secure Microsoft solutions that improve service, compliance and operational resilience across essential infrastructure.
our accreditations
We Understand Energy and Utilities Challenges
Energy and utilities organisations face constant pressure to deliver reliable services, respond quickly to customer queries and maintain strong compliance. High volumes of billing requests, fault reports and service updates can place strain on contact centres, making accurate data, secure CRM systems and clear visibility essential for improving response times and customer satisfaction.
Technology for energy and utilities
Microsoft solutions help energy and utilities organisations simplify service management by using data, automation and AI to improve visibility, reduce manual processes and resolve customer issues faster.
Dynamics 365 Customer Service
Dynamics 365 Customer Service helps energy and utilities organisations manage high volumes of customer queries more effectively by centralising communication across multiple channels. It enables teams to allocate the right agents to the right cases, track customer sentiment and access accurate service data, helping improve response times, protect customer satisfaction and maintain consistent service standards.
Dynamics 365 Field Service
Dynamics 365 Field Service helps energy and utilities organisations manage on-site engineering teams with greater visibility and control. It supports real-time job allocation, route optimisation and skills-based scheduling, helping ensure the right engineer is sent to the right location with the information they need to resolve issues first time.
Copilot
Copilot for Dynamics 365 uses AI and agentic automation to help energy and utilities teams reduce manual effort, summarise cases, trigger actions and resolve customer issues faster, while keeping service secure, consistent and controlled.
case studies
What we’ve done for manufacturing and engineering
Engineering Resilience Powered by Hubtel IT Consultancy
Davro Steel takes wise cyber-safe precautions
See what our clients say
We've got lots of happy clients. Read our Google reviews to see what our clients say about us.
We moved our IT support to Hubtel IT and have been pleased with the availability and professionalism of the support. Also good that there is remote control solving of issues straight away and general advice on IT matters.
Coleshill Council
Coleshill Town Council
I have been dealing with Dave and his team at Hubtel for over 10 years. From initial installation to upgrades, I have always found them professional and efficient and would highly recommend them to anyone. 10/10 from A1 Rentals Ltd.
A1 Rentals
A1 Rentals Ltd
I had a telephone system fitted by Hubtel and I have to say that their service was excellent. Clean, tidy and very professional. Their after sales care is second to none. Wouldn't hesitate to recommend.
Centre Point
Centre Point Print
I have been a customer of Hubtel Communications for many years having previously been with BT. The service has been both efficient and cost effective for my business and with their help the telephone system has been kept up to date.
AB Richardson
A&B Richardson Engineering Ltd
We are a family-run business based in Atherstone. We have been using Hubtel now for over 2 years now and found them to be very customer-focused in their profession. Leah and Dave go the extra-mile to help-out wherever possible 🙂
MAS
MAS Precision
We have been using Hubtel in excess of 10 years and have always found them professional but approachable. They respond promptly to any issues and resolution is always swift.
Highley School
Highley Primary School
Godfrey Mansell & Co have used Hubtel for almost 10 years now and have found them nothing but professional and very responsive for any query we have raised, no matter how small!! Highly recommended.
Godfrey Mansell
Godfrey Mansell & Co
Excellent company to work with, have implemented and upgraded our phone and IT systems for over the past ten years. Easy to deal with, and a great out of hours service when we need it the most.
Trevor Hickton
Hickton Family Funeral Directors
sectors we cover
Connecting Utilities Through Smarter ERP and CRM
Education Sector
Manufacturing & Engineering
Financial Services
Sports and Leisure
Health Care
Logistics & Transport
Non-Profit & Charities
Legal Service
Construction & Engineering
Retail
Energy & Utilities
How Hubtel Helps
As a consultancy-led IT partner, Hubtel IT helps energy and utilities organisations design Customer Service solutions that align with operational processes, customer expectations and regulatory requirements. We focus on creating connected customer journeys that improve visibility across departments while reducing manual administration and service complexity.
What Security Measures Are in Place to Protect Sensitive Data and Critical Infrastructure?
Cyber security is a growing priority for energy and utilities organisations, where operational systems, customer data and regulatory compliance are all business-critical. A modern security strategy must go beyond traditional perimeter protection to provide continuous monitoring, threat detection, identity management and resilient recovery capabilities.
How Can AI Support Resource Gaps?
AI helps energy and utilities organisations do more with existing teams by automating repetitive tasks, reducing administrative workloads and improving access to information. This allows employees to focus on higher-value work while maintaining service levels during periods of resource pressure or skills shortages.
How Can Copilot Agents Help?
Microsoft Copilot Agents extend the capabilities of AI by providing task-specific digital assistants that work alongside employees. These agents can retrieve information, automate business processes, guide users through procedures and support decision-making using trusted organisational data.
How Can Dynamics 365 Field Service Support Energy and Utilities Organisations?
Dynamics 365 Field Service helps energy and utilities providers improve the efficiency of mobile workforces, asset maintenance programmes and customer service operations. By connecting field teams with real-time information, organisations can reduce delays, improve first-time fix rates and optimise resource utilisation.
How Can Dynamics 365 Customer Service Help Energy and Utilities Organisations?
Dynamics 365 Customer Service enables energy and utilities organisations to deliver faster, more personalised and more efficient customer experiences. It provides a single platform for managing customer interactions, service requests, outages, complaints and communications across multiple channels.
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Get in touch
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