FAQs
our accreditations
Cyber Security
Can you provide top internet speeds and reliability?
We provide ultra-fast and highly reliable business broadband, designed to support the connectivity needs of business. With the UK’s digital switch-off on the horizon, it’s essential to have a broadband solution that ensures uninterrupted performance. Our services include FTTC, FTTP, SoGEA broadband (which eliminates the need for a phone line), and unlimited Ethernet circuits, all tailored to deliver consistent speed and stability. For businesses that require fast performance, our Gigabit and premium Ethernet connections offer dedicated bandwidth and guaranteed speeds. We also supply Wi-Fi solutions, access points, and boosters to maintain strong, seamless connectivity across your entire site keeping your business online and operating efficiently.
What sort of telecoms solutions do you provide?
Hubtel IT is a Gold Partner of 3CX, a global leader in hosted telephony. We only provide hosted telephony (calls and lines over the internet) as this offer the most effective solution in the modern workplace and is best placed to support hybrid working.
Do you manage servers and networking equipment?
Yes, we do. Our team including experienced network administrators, system administrators, and network engineers provides full support for your IT infrastructure. Whether you’re running traditional on-premises infrastructure or hybrid environments, we manage servers, firewalls, Wi-Fi, and networking equipment to ensure everything operates securely and efficiently. Our IT Infrastructure management services cover setup, monitoring, maintenance, and troubleshooting, giving you confidence that your systems are in expert hands.
Do you offer backup and disaster recovery solutions?
Yes. Hubtel IT provides automated backups, both onsite and in the cloud, with disaster recovery options to get you back up and running quickly. We recommend that every organisation has a Disaster Recovery Plan that is tested annually, and we are always more than happy to write these for you.
Can you help us migrate to the cloud?
Absolutely. At Hubtel IT, we manage the entire cloud migration process, from planning and data transfer to post-migration support and staff training, to ensure a smooth, stress-free transition. We specialise in Microsoft Azure, and offer a range of secure data backup and file-sharing solutions tailored to your business needs. Whether you’re moving to the cloud for the first time or switching from another provider, we’ll handle the process end-to-end. We follow the Principle of Least Privilege, ensuring access permissions are correctly set so only the right people can access the right data, keeping your environment secure, efficient, and well-organised.
What happens if we experience a cyber-attack?
It’s likely that we will know if our customers have been breached before they do, thanks to our remote monitoring software and endpoint detection agents. This enables us to isolate the incident, identify the threat and remove it. Hubtel IT’s priority is to get our customers operational quickly while containing the incident. We’ll then investigate the cause and provide a Root Cause Analysis Report and work to identify where additional security measures can be implemented. Most cyber attacks stem from a phishing email, so often cyber awareness training is the first port of call.
Can you guarantee that we will never be the victim of a cybersecurity incident or data breach?
As much as we’d like to, no MSP, including Hubtel IT, can guarantee complete immunity from cyber threats. Cybercriminals are constantly evolving their tactics, and the threat landscape changes daily. What we can guarantee is that we use industry-leading tools and proactive strategies to minimise risk, detect threats early, and respond swiftly. Our Cyber-Hub package includes penetration testing, managed detection and response, cyber risk and compliance, incident response, and a fully managed SOC, all designed to keep your business as secure and resilient as possible.
Can you provide cybersecurity awareness training for staff?
Definitely, and we are strong advocates of cybersecurity training as employees are the first line of defence against cyber threats. Hubtel IT’s cybersecurity training can be tailoured to any budget, and can include vulnerability testing of your network to help identify potential weakness or gaps in your security, and phish threat to see if your staff can spot and act upon malicious emails.
Do you help with Cyber Essentials and Cyber Essentials Plus compliance?
Yes. Hubtel IT has guided many organisations through their Cyber Essentials Certification and has a 100% first time pass rate and annual renewal rate. More information about Cyber Essentials can be found here, but we often find it’s better to have a conversation around Cyber Essentials in the first instance. You can request a call back here.
How do you ensure our business data is secure?
We use industry-leading security tools from world-class vendors including Sophos, Kaseya, and Datto to protect your business data. We also offer our comprehensive Cyber-Hub* package, which includes penetration testing, managed detection and response (MDR), cyber risk and compliance assessments, incident response, and a fully managed Security Operations Centre (SOC). These services are designed to proactively identify threats, respond quickly to incidents, and ensure your business remains secure and compliant.
Do you offer remote support, onsite visits, or both?
Hubtel IT offers both. Most issues can be resolved quickly via our remote helpdesk which enables you to log tickets and check their progress. Of course, for any issues which are beyond remote support, our engineers will attend site.
What’s included in your IT support packages?
Our Google 5-star rated IT support service gives businesses complete peace of mind through expert, reliable coverage across all areas of technology. We offer both remote and on-site support, including responsive helpdesk assistance to resolve issues quickly and efficiently. With specialist expertise in Microsoft 365, our team supports everything from day-to-day technical problems to advanced system optimisation ensuring your business stays productive and secure
Do you only work with organisations looking to outsource their IT department?
No, we also work with organisations on a collaborative basis. This means we will support their existing IT department to provide specialist IT support. This might be server support, 3rd line technical support or Cloud infrastructure support to name a few. Whether you need complete outsourcing or collaboration, Hubtel IT will always provide the right level of service, security, and reliability for your specific needs.
What does a Managed Service Provider (MSP) do?
Hubtel IT is a Managed Service Provider, which means we provide complete IT support and management for businesses. This includes helpdesk support, cybersecurity, cloud services, backup and disaster recovery, networking, telecoms and print solutions. Think of Hubtel IT as your IT department.
What is Siris?
Siris is a purpose-built Backup and Disaster Recovery solution for organisations requiring a premium BDR plan. It unifies the backup and disaster recovery process and suits organisations who hold a lot of data on-premise and/or have stringent disaster recovery requirements. Siris is provided by Datto who sell exclusively through MSPs such as Hubtel IT rather than direct to the end user.
What is SaaS backup?
SaaS (Software as a Service) backup is a cloud-based solution that protects the critical data, including emails, that you rely on daily. It ensures that your critical data remains protected from accidental or deliberate loss and recoverable in either of those events. There are several providers of SaaS backup but here at Hubtel IT our preferred solution is SaaS backup from Datto.
What is SPAM filtering?
The job of a SPAM filter is to automatically recognise unwanted emails and prevent them from landing in your inbox. Unwanted emails can either be malevolent or simply unsolicited and 50% of all email traffic is SPAM. A SPAM filter is therefore a really effective way of preventing unwanted emails from interrupting your day and disrupting your IT infrastructure.
What is Remote Management Monitoring?
Remote Management Monitoring (RMM) is software that sits on your devices and stealthily monitors the health of the device, detecting potential issues before they become a serious one. It provides a valuable insight into how each device is performing, from laptops and desktops to servers.
Datto is an example of Remote Management Monitoring software. It is licensed via your IT support provider and is extremely efficient and effective.
Do I need anti virus?
Absolutely. Anti virus protects against viruses and malware by preventing it, detecting it and removing it.
Most viruses will enter your IT network through a malicious link in an email. Anti virus that contains email filtering will prevent that email from landing in your inbox in the first instance. That said, some phishing emails are sophisticated enough to get through, or for people to view it in their junk folder and believe it to be genuine nonetheless. The next phase of the anti virus would be to detect that the malicious link has facilitated a virus to enter your IT network and alert you, or your IT provider, to this fact. And finally, the third job of the anti virus is to remove any viruses from your network.
Do I need Cyber Essentials?
Whilst it’s not mandatory for organisations to be Cyber Essentials accredited, Hubtel IT recommends that any organisation that has an IT network, big or small, is Cyber Essentials accredited.
This is because cyber criminals don’t discriminate and will attack any type of organisation, regardless of sector and size. Cyber crime is becoming increasingly clever and anyone can fall victim to it.
During the King’s Speech in July 2024, a Cyber Security and Resilience Bill was announced. Whilst this is aimed at public services, here at Hubtel IT we think it is only a matter of time before Cyber Essentials is legislated for all organisations in the UK.
More information about Cyber Essentials and the cyber security areas it covers is available here.
IT Support
Can you provide top internet speeds and reliability?
We provide ultra-fast and highly reliable business broadband, designed to support the connectivity needs of business. With the UK’s digital switch-off on the horizon, it’s essential to have a broadband solution that ensures uninterrupted performance. Our services include FTTC, FTTP, SoGEA broadband (which eliminates the need for a phone line), and unlimited Ethernet circuits, all tailored to deliver consistent speed and stability. For businesses that require fast performance, our Gigabit and premium Ethernet connections offer dedicated bandwidth and guaranteed speeds. We also supply Wi-Fi solutions, access points, and boosters to maintain strong, seamless connectivity across your entire site keeping your business online and operating efficiently.
What sort of telecoms solutions do you provide?
Hubtel IT is a Gold Partner of 3CX, a global leader in hosted telephony. We only provide hosted telephony (calls and lines over the internet) as this offer the most effective solution in the modern workplace and is best placed to support hybrid working.
Do you manage servers and networking equipment?
Yes, we do. Our team including experienced network administrators, system administrators, and network engineers provides full support for your IT infrastructure. Whether you’re running traditional on-premises infrastructure or hybrid environments, we manage servers, firewalls, Wi-Fi, and networking equipment to ensure everything operates securely and efficiently. Our IT Infrastructure management services cover setup, monitoring, maintenance, and troubleshooting, giving you confidence that your systems are in expert hands.
Do you offer backup and disaster recovery solutions?
Yes. Hubtel IT provides automated backups, both onsite and in the cloud, with disaster recovery options to get you back up and running quickly. We recommend that every organisation has a Disaster Recovery Plan that is tested annually, and we are always more than happy to write these for you.
Can you help us migrate to the cloud?
Absolutely. At Hubtel IT, we manage the entire cloud migration process, from planning and data transfer to post-migration support and staff training, to ensure a smooth, stress-free transition. We specialise in Microsoft Azure, and offer a range of secure data backup and file-sharing solutions tailored to your business needs. Whether you’re moving to the cloud for the first time or switching from another provider, we’ll handle the process end-to-end. We follow the Principle of Least Privilege, ensuring access permissions are correctly set so only the right people can access the right data, keeping your environment secure, efficient, and well-organised.
What happens if we experience a cyber-attack?
It’s likely that we will know if our customers have been breached before they do, thanks to our remote monitoring software and endpoint detection agents. This enables us to isolate the incident, identify the threat and remove it. Hubtel IT’s priority is to get our customers operational quickly while containing the incident. We’ll then investigate the cause and provide a Root Cause Analysis Report and work to identify where additional security measures can be implemented. Most cyber attacks stem from a phishing email, so often cyber awareness training is the first port of call.
Can you guarantee that we will never be the victim of a cybersecurity incident or data breach?
As much as we’d like to, no MSP, including Hubtel IT, can guarantee complete immunity from cyber threats. Cybercriminals are constantly evolving their tactics, and the threat landscape changes daily. What we can guarantee is that we use industry-leading tools and proactive strategies to minimise risk, detect threats early, and respond swiftly. Our Cyber-Hub package includes penetration testing, managed detection and response, cyber risk and compliance, incident response, and a fully managed SOC, all designed to keep your business as secure and resilient as possible.
Can you provide cybersecurity awareness training for staff?
Definitely, and we are strong advocates of cybersecurity training as employees are the first line of defence against cyber threats. Hubtel IT’s cybersecurity training can be tailoured to any budget, and can include vulnerability testing of your network to help identify potential weakness or gaps in your security, and phish threat to see if your staff can spot and act upon malicious emails.
Do you help with Cyber Essentials and Cyber Essentials Plus compliance?
Yes. Hubtel IT has guided many organisations through their Cyber Essentials Certification and has a 100% first time pass rate and annual renewal rate. More information about Cyber Essentials can be found here, but we often find it’s better to have a conversation around Cyber Essentials in the first instance. You can request a call back here.
How do you ensure our business data is secure?
We use industry-leading security tools from world-class vendors including Sophos, Kaseya, and Datto to protect your business data. We also offer our comprehensive Cyber-Hub* package, which includes penetration testing, managed detection and response (MDR), cyber risk and compliance assessments, incident response, and a fully managed Security Operations Centre (SOC). These services are designed to proactively identify threats, respond quickly to incidents, and ensure your business remains secure and compliant.
Do you offer remote support, onsite visits, or both?
Hubtel IT offers both. Most issues can be resolved quickly via our remote helpdesk which enables you to log tickets and check their progress. Of course, for any issues which are beyond remote support, our engineers will attend site.
What’s included in your IT support packages?
Our Google 5-star rated IT support service gives businesses complete peace of mind through expert, reliable coverage across all areas of technology. We offer both remote and on-site support, including responsive helpdesk assistance to resolve issues quickly and efficiently. With specialist expertise in Microsoft 365, our team supports everything from day-to-day technical problems to advanced system optimisation ensuring your business stays productive and secure
Do you only work with organisations looking to outsource their IT department?
No, we also work with organisations on a collaborative basis. This means we will support their existing IT department to provide specialist IT support. This might be server support, 3rd line technical support or Cloud infrastructure support to name a few. Whether you need complete outsourcing or collaboration, Hubtel IT will always provide the right level of service, security, and reliability for your specific needs.
What does a Managed Service Provider (MSP) do?
Hubtel IT is a Managed Service Provider, which means we provide complete IT support and management for businesses. This includes helpdesk support, cybersecurity, cloud services, backup and disaster recovery, networking, telecoms and print solutions. Think of Hubtel IT as your IT department.
What is Siris?
Siris is a purpose-built Backup and Disaster Recovery solution for organisations requiring a premium BDR plan. It unifies the backup and disaster recovery process and suits organisations who hold a lot of data on-premise and/or have stringent disaster recovery requirements. Siris is provided by Datto who sell exclusively through MSPs such as Hubtel IT rather than direct to the end user.
What is SaaS backup?
SaaS (Software as a Service) backup is a cloud-based solution that protects the critical data, including emails, that you rely on daily. It ensures that your critical data remains protected from accidental or deliberate loss and recoverable in either of those events. There are several providers of SaaS backup but here at Hubtel IT our preferred solution is SaaS backup from Datto.
What is SPAM filtering?
The job of a SPAM filter is to automatically recognise unwanted emails and prevent them from landing in your inbox. Unwanted emails can either be malevolent or simply unsolicited and 50% of all email traffic is SPAM. A SPAM filter is therefore a really effective way of preventing unwanted emails from interrupting your day and disrupting your IT infrastructure.
What is Remote Management Monitoring?
Remote Management Monitoring (RMM) is software that sits on your devices and stealthily monitors the health of the device, detecting potential issues before they become a serious one. It provides a valuable insight into how each device is performing, from laptops and desktops to servers.
Datto is an example of Remote Management Monitoring software. It is licensed via your IT support provider and is extremely efficient and effective.
Do I need anti virus?
Absolutely. Anti virus protects against viruses and malware by preventing it, detecting it and removing it.
Most viruses will enter your IT network through a malicious link in an email. Anti virus that contains email filtering will prevent that email from landing in your inbox in the first instance. That said, some phishing emails are sophisticated enough to get through, or for people to view it in their junk folder and believe it to be genuine nonetheless. The next phase of the anti virus would be to detect that the malicious link has facilitated a virus to enter your IT network and alert you, or your IT provider, to this fact. And finally, the third job of the anti virus is to remove any viruses from your network.
Do I need Cyber Essentials?
Whilst it’s not mandatory for organisations to be Cyber Essentials accredited, Hubtel IT recommends that any organisation that has an IT network, big or small, is Cyber Essentials accredited.
This is because cyber criminals don’t discriminate and will attack any type of organisation, regardless of sector and size. Cyber crime is becoming increasingly clever and anyone can fall victim to it.
During the King’s Speech in July 2024, a Cyber Security and Resilience Bill was announced. Whilst this is aimed at public services, here at Hubtel IT we think it is only a matter of time before Cyber Essentials is legislated for all organisations in the UK.
More information about Cyber Essentials and the cyber security areas it covers is available here.
Cloud
Can you provide top internet speeds and reliability?
We provide ultra-fast and highly reliable business broadband, designed to support the connectivity needs of business. With the UK’s digital switch-off on the horizon, it’s essential to have a broadband solution that ensures uninterrupted performance. Our services include FTTC, FTTP, SoGEA broadband (which eliminates the need for a phone line), and unlimited Ethernet circuits, all tailored to deliver consistent speed and stability. For businesses that require fast performance, our Gigabit and premium Ethernet connections offer dedicated bandwidth and guaranteed speeds. We also supply Wi-Fi solutions, access points, and boosters to maintain strong, seamless connectivity across your entire site keeping your business online and operating efficiently.
What sort of telecoms solutions do you provide?
Hubtel IT is a Gold Partner of 3CX, a global leader in hosted telephony. We only provide hosted telephony (calls and lines over the internet) as this offer the most effective solution in the modern workplace and is best placed to support hybrid working.
Do you manage servers and networking equipment?
Yes, we do. Our team including experienced network administrators, system administrators, and network engineers provides full support for your IT infrastructure. Whether you’re running traditional on-premises infrastructure or hybrid environments, we manage servers, firewalls, Wi-Fi, and networking equipment to ensure everything operates securely and efficiently. Our IT Infrastructure management services cover setup, monitoring, maintenance, and troubleshooting, giving you confidence that your systems are in expert hands.
Do you offer backup and disaster recovery solutions?
Yes. Hubtel IT provides automated backups, both onsite and in the cloud, with disaster recovery options to get you back up and running quickly. We recommend that every organisation has a Disaster Recovery Plan that is tested annually, and we are always more than happy to write these for you.
Can you help us migrate to the cloud?
Absolutely. At Hubtel IT, we manage the entire cloud migration process, from planning and data transfer to post-migration support and staff training, to ensure a smooth, stress-free transition. We specialise in Microsoft Azure, and offer a range of secure data backup and file-sharing solutions tailored to your business needs. Whether you’re moving to the cloud for the first time or switching from another provider, we’ll handle the process end-to-end. We follow the Principle of Least Privilege, ensuring access permissions are correctly set so only the right people can access the right data, keeping your environment secure, efficient, and well-organised.
What happens if we experience a cyber-attack?
It’s likely that we will know if our customers have been breached before they do, thanks to our remote monitoring software and endpoint detection agents. This enables us to isolate the incident, identify the threat and remove it. Hubtel IT’s priority is to get our customers operational quickly while containing the incident. We’ll then investigate the cause and provide a Root Cause Analysis Report and work to identify where additional security measures can be implemented. Most cyber attacks stem from a phishing email, so often cyber awareness training is the first port of call.
Can you guarantee that we will never be the victim of a cybersecurity incident or data breach?
As much as we’d like to, no MSP, including Hubtel IT, can guarantee complete immunity from cyber threats. Cybercriminals are constantly evolving their tactics, and the threat landscape changes daily. What we can guarantee is that we use industry-leading tools and proactive strategies to minimise risk, detect threats early, and respond swiftly. Our Cyber-Hub package includes penetration testing, managed detection and response, cyber risk and compliance, incident response, and a fully managed SOC, all designed to keep your business as secure and resilient as possible.
Can you provide cybersecurity awareness training for staff?
Definitely, and we are strong advocates of cybersecurity training as employees are the first line of defence against cyber threats. Hubtel IT’s cybersecurity training can be tailoured to any budget, and can include vulnerability testing of your network to help identify potential weakness or gaps in your security, and phish threat to see if your staff can spot and act upon malicious emails.
Do you help with Cyber Essentials and Cyber Essentials Plus compliance?
Yes. Hubtel IT has guided many organisations through their Cyber Essentials Certification and has a 100% first time pass rate and annual renewal rate. More information about Cyber Essentials can be found here, but we often find it’s better to have a conversation around Cyber Essentials in the first instance. You can request a call back here.
How do you ensure our business data is secure?
We use industry-leading security tools from world-class vendors including Sophos, Kaseya, and Datto to protect your business data. We also offer our comprehensive Cyber-Hub* package, which includes penetration testing, managed detection and response (MDR), cyber risk and compliance assessments, incident response, and a fully managed Security Operations Centre (SOC). These services are designed to proactively identify threats, respond quickly to incidents, and ensure your business remains secure and compliant.
Do you offer remote support, onsite visits, or both?
Hubtel IT offers both. Most issues can be resolved quickly via our remote helpdesk which enables you to log tickets and check their progress. Of course, for any issues which are beyond remote support, our engineers will attend site.
What’s included in your IT support packages?
Our Google 5-star rated IT support service gives businesses complete peace of mind through expert, reliable coverage across all areas of technology. We offer both remote and on-site support, including responsive helpdesk assistance to resolve issues quickly and efficiently. With specialist expertise in Microsoft 365, our team supports everything from day-to-day technical problems to advanced system optimisation ensuring your business stays productive and secure
Do you only work with organisations looking to outsource their IT department?
No, we also work with organisations on a collaborative basis. This means we will support their existing IT department to provide specialist IT support. This might be server support, 3rd line technical support or Cloud infrastructure support to name a few. Whether you need complete outsourcing or collaboration, Hubtel IT will always provide the right level of service, security, and reliability for your specific needs.
What does a Managed Service Provider (MSP) do?
Hubtel IT is a Managed Service Provider, which means we provide complete IT support and management for businesses. This includes helpdesk support, cybersecurity, cloud services, backup and disaster recovery, networking, telecoms and print solutions. Think of Hubtel IT as your IT department.
What is Siris?
Siris is a purpose-built Backup and Disaster Recovery solution for organisations requiring a premium BDR plan. It unifies the backup and disaster recovery process and suits organisations who hold a lot of data on-premise and/or have stringent disaster recovery requirements. Siris is provided by Datto who sell exclusively through MSPs such as Hubtel IT rather than direct to the end user.
What is SaaS backup?
SaaS (Software as a Service) backup is a cloud-based solution that protects the critical data, including emails, that you rely on daily. It ensures that your critical data remains protected from accidental or deliberate loss and recoverable in either of those events. There are several providers of SaaS backup but here at Hubtel IT our preferred solution is SaaS backup from Datto.
What is SPAM filtering?
The job of a SPAM filter is to automatically recognise unwanted emails and prevent them from landing in your inbox. Unwanted emails can either be malevolent or simply unsolicited and 50% of all email traffic is SPAM. A SPAM filter is therefore a really effective way of preventing unwanted emails from interrupting your day and disrupting your IT infrastructure.
What is Remote Management Monitoring?
Remote Management Monitoring (RMM) is software that sits on your devices and stealthily monitors the health of the device, detecting potential issues before they become a serious one. It provides a valuable insight into how each device is performing, from laptops and desktops to servers.
Datto is an example of Remote Management Monitoring software. It is licensed via your IT support provider and is extremely efficient and effective.
Do I need anti virus?
Absolutely. Anti virus protects against viruses and malware by preventing it, detecting it and removing it.
Most viruses will enter your IT network through a malicious link in an email. Anti virus that contains email filtering will prevent that email from landing in your inbox in the first instance. That said, some phishing emails are sophisticated enough to get through, or for people to view it in their junk folder and believe it to be genuine nonetheless. The next phase of the anti virus would be to detect that the malicious link has facilitated a virus to enter your IT network and alert you, or your IT provider, to this fact. And finally, the third job of the anti virus is to remove any viruses from your network.
Do I need Cyber Essentials?
Whilst it’s not mandatory for organisations to be Cyber Essentials accredited, Hubtel IT recommends that any organisation that has an IT network, big or small, is Cyber Essentials accredited.
This is because cyber criminals don’t discriminate and will attack any type of organisation, regardless of sector and size. Cyber crime is becoming increasingly clever and anyone can fall victim to it.
During the King’s Speech in July 2024, a Cyber Security and Resilience Bill was announced. Whilst this is aimed at public services, here at Hubtel IT we think it is only a matter of time before Cyber Essentials is legislated for all organisations in the UK.
More information about Cyber Essentials and the cyber security areas it covers is available here.
Data & AI Services
Can you provide top internet speeds and reliability?
We provide ultra-fast and highly reliable business broadband, designed to support the connectivity needs of business. With the UK’s digital switch-off on the horizon, it’s essential to have a broadband solution that ensures uninterrupted performance. Our services include FTTC, FTTP, SoGEA broadband (which eliminates the need for a phone line), and unlimited Ethernet circuits, all tailored to deliver consistent speed and stability. For businesses that require fast performance, our Gigabit and premium Ethernet connections offer dedicated bandwidth and guaranteed speeds. We also supply Wi-Fi solutions, access points, and boosters to maintain strong, seamless connectivity across your entire site keeping your business online and operating efficiently.
What sort of telecoms solutions do you provide?
Hubtel IT is a Gold Partner of 3CX, a global leader in hosted telephony. We only provide hosted telephony (calls and lines over the internet) as this offer the most effective solution in the modern workplace and is best placed to support hybrid working.
Do you manage servers and networking equipment?
Yes, we do. Our team including experienced network administrators, system administrators, and network engineers provides full support for your IT infrastructure. Whether you’re running traditional on-premises infrastructure or hybrid environments, we manage servers, firewalls, Wi-Fi, and networking equipment to ensure everything operates securely and efficiently. Our IT Infrastructure management services cover setup, monitoring, maintenance, and troubleshooting, giving you confidence that your systems are in expert hands.
Do you offer backup and disaster recovery solutions?
Yes. Hubtel IT provides automated backups, both onsite and in the cloud, with disaster recovery options to get you back up and running quickly. We recommend that every organisation has a Disaster Recovery Plan that is tested annually, and we are always more than happy to write these for you.
Can you help us migrate to the cloud?
Absolutely. At Hubtel IT, we manage the entire cloud migration process, from planning and data transfer to post-migration support and staff training, to ensure a smooth, stress-free transition. We specialise in Microsoft Azure, and offer a range of secure data backup and file-sharing solutions tailored to your business needs. Whether you’re moving to the cloud for the first time or switching from another provider, we’ll handle the process end-to-end. We follow the Principle of Least Privilege, ensuring access permissions are correctly set so only the right people can access the right data, keeping your environment secure, efficient, and well-organised.
What happens if we experience a cyber-attack?
It’s likely that we will know if our customers have been breached before they do, thanks to our remote monitoring software and endpoint detection agents. This enables us to isolate the incident, identify the threat and remove it. Hubtel IT’s priority is to get our customers operational quickly while containing the incident. We’ll then investigate the cause and provide a Root Cause Analysis Report and work to identify where additional security measures can be implemented. Most cyber attacks stem from a phishing email, so often cyber awareness training is the first port of call.
Can you guarantee that we will never be the victim of a cybersecurity incident or data breach?
As much as we’d like to, no MSP, including Hubtel IT, can guarantee complete immunity from cyber threats. Cybercriminals are constantly evolving their tactics, and the threat landscape changes daily. What we can guarantee is that we use industry-leading tools and proactive strategies to minimise risk, detect threats early, and respond swiftly. Our Cyber-Hub package includes penetration testing, managed detection and response, cyber risk and compliance, incident response, and a fully managed SOC, all designed to keep your business as secure and resilient as possible.
Can you provide cybersecurity awareness training for staff?
Definitely, and we are strong advocates of cybersecurity training as employees are the first line of defence against cyber threats. Hubtel IT’s cybersecurity training can be tailoured to any budget, and can include vulnerability testing of your network to help identify potential weakness or gaps in your security, and phish threat to see if your staff can spot and act upon malicious emails.
Do you help with Cyber Essentials and Cyber Essentials Plus compliance?
Yes. Hubtel IT has guided many organisations through their Cyber Essentials Certification and has a 100% first time pass rate and annual renewal rate. More information about Cyber Essentials can be found here, but we often find it’s better to have a conversation around Cyber Essentials in the first instance. You can request a call back here.
How do you ensure our business data is secure?
We use industry-leading security tools from world-class vendors including Sophos, Kaseya, and Datto to protect your business data. We also offer our comprehensive Cyber-Hub* package, which includes penetration testing, managed detection and response (MDR), cyber risk and compliance assessments, incident response, and a fully managed Security Operations Centre (SOC). These services are designed to proactively identify threats, respond quickly to incidents, and ensure your business remains secure and compliant.
Do you offer remote support, onsite visits, or both?
Hubtel IT offers both. Most issues can be resolved quickly via our remote helpdesk which enables you to log tickets and check their progress. Of course, for any issues which are beyond remote support, our engineers will attend site.
What’s included in your IT support packages?
Our Google 5-star rated IT support service gives businesses complete peace of mind through expert, reliable coverage across all areas of technology. We offer both remote and on-site support, including responsive helpdesk assistance to resolve issues quickly and efficiently. With specialist expertise in Microsoft 365, our team supports everything from day-to-day technical problems to advanced system optimisation ensuring your business stays productive and secure
Do you only work with organisations looking to outsource their IT department?
No, we also work with organisations on a collaborative basis. This means we will support their existing IT department to provide specialist IT support. This might be server support, 3rd line technical support or Cloud infrastructure support to name a few. Whether you need complete outsourcing or collaboration, Hubtel IT will always provide the right level of service, security, and reliability for your specific needs.
What does a Managed Service Provider (MSP) do?
Hubtel IT is a Managed Service Provider, which means we provide complete IT support and management for businesses. This includes helpdesk support, cybersecurity, cloud services, backup and disaster recovery, networking, telecoms and print solutions. Think of Hubtel IT as your IT department.
What is Siris?
Siris is a purpose-built Backup and Disaster Recovery solution for organisations requiring a premium BDR plan. It unifies the backup and disaster recovery process and suits organisations who hold a lot of data on-premise and/or have stringent disaster recovery requirements. Siris is provided by Datto who sell exclusively through MSPs such as Hubtel IT rather than direct to the end user.
What is SaaS backup?
SaaS (Software as a Service) backup is a cloud-based solution that protects the critical data, including emails, that you rely on daily. It ensures that your critical data remains protected from accidental or deliberate loss and recoverable in either of those events. There are several providers of SaaS backup but here at Hubtel IT our preferred solution is SaaS backup from Datto.
What is SPAM filtering?
The job of a SPAM filter is to automatically recognise unwanted emails and prevent them from landing in your inbox. Unwanted emails can either be malevolent or simply unsolicited and 50% of all email traffic is SPAM. A SPAM filter is therefore a really effective way of preventing unwanted emails from interrupting your day and disrupting your IT infrastructure.
What is Remote Management Monitoring?
Remote Management Monitoring (RMM) is software that sits on your devices and stealthily monitors the health of the device, detecting potential issues before they become a serious one. It provides a valuable insight into how each device is performing, from laptops and desktops to servers.
Datto is an example of Remote Management Monitoring software. It is licensed via your IT support provider and is extremely efficient and effective.
Do I need anti virus?
Absolutely. Anti virus protects against viruses and malware by preventing it, detecting it and removing it.
Most viruses will enter your IT network through a malicious link in an email. Anti virus that contains email filtering will prevent that email from landing in your inbox in the first instance. That said, some phishing emails are sophisticated enough to get through, or for people to view it in their junk folder and believe it to be genuine nonetheless. The next phase of the anti virus would be to detect that the malicious link has facilitated a virus to enter your IT network and alert you, or your IT provider, to this fact. And finally, the third job of the anti virus is to remove any viruses from your network.
Do I need Cyber Essentials?
Whilst it’s not mandatory for organisations to be Cyber Essentials accredited, Hubtel IT recommends that any organisation that has an IT network, big or small, is Cyber Essentials accredited.
This is because cyber criminals don’t discriminate and will attack any type of organisation, regardless of sector and size. Cyber crime is becoming increasingly clever and anyone can fall victim to it.
During the King’s Speech in July 2024, a Cyber Security and Resilience Bill was announced. Whilst this is aimed at public services, here at Hubtel IT we think it is only a matter of time before Cyber Essentials is legislated for all organisations in the UK.
More information about Cyber Essentials and the cyber security areas it covers is available here.
Modern Workspace
Can you provide top internet speeds and reliability?
We provide ultra-fast and highly reliable business broadband, designed to support the connectivity needs of business. With the UK’s digital switch-off on the horizon, it’s essential to have a broadband solution that ensures uninterrupted performance. Our services include FTTC, FTTP, SoGEA broadband (which eliminates the need for a phone line), and unlimited Ethernet circuits, all tailored to deliver consistent speed and stability. For businesses that require fast performance, our Gigabit and premium Ethernet connections offer dedicated bandwidth and guaranteed speeds. We also supply Wi-Fi solutions, access points, and boosters to maintain strong, seamless connectivity across your entire site keeping your business online and operating efficiently.
What sort of telecoms solutions do you provide?
Hubtel IT is a Gold Partner of 3CX, a global leader in hosted telephony. We only provide hosted telephony (calls and lines over the internet) as this offer the most effective solution in the modern workplace and is best placed to support hybrid working.
Do you manage servers and networking equipment?
Yes, we do. Our team including experienced network administrators, system administrators, and network engineers provides full support for your IT infrastructure. Whether you’re running traditional on-premises infrastructure or hybrid environments, we manage servers, firewalls, Wi-Fi, and networking equipment to ensure everything operates securely and efficiently. Our IT Infrastructure management services cover setup, monitoring, maintenance, and troubleshooting, giving you confidence that your systems are in expert hands.
Do you offer backup and disaster recovery solutions?
Yes. Hubtel IT provides automated backups, both onsite and in the cloud, with disaster recovery options to get you back up and running quickly. We recommend that every organisation has a Disaster Recovery Plan that is tested annually, and we are always more than happy to write these for you.
Can you help us migrate to the cloud?
Absolutely. At Hubtel IT, we manage the entire cloud migration process, from planning and data transfer to post-migration support and staff training, to ensure a smooth, stress-free transition. We specialise in Microsoft Azure, and offer a range of secure data backup and file-sharing solutions tailored to your business needs. Whether you’re moving to the cloud for the first time or switching from another provider, we’ll handle the process end-to-end. We follow the Principle of Least Privilege, ensuring access permissions are correctly set so only the right people can access the right data, keeping your environment secure, efficient, and well-organised.
What happens if we experience a cyber-attack?
It’s likely that we will know if our customers have been breached before they do, thanks to our remote monitoring software and endpoint detection agents. This enables us to isolate the incident, identify the threat and remove it. Hubtel IT’s priority is to get our customers operational quickly while containing the incident. We’ll then investigate the cause and provide a Root Cause Analysis Report and work to identify where additional security measures can be implemented. Most cyber attacks stem from a phishing email, so often cyber awareness training is the first port of call.
Can you guarantee that we will never be the victim of a cybersecurity incident or data breach?
As much as we’d like to, no MSP, including Hubtel IT, can guarantee complete immunity from cyber threats. Cybercriminals are constantly evolving their tactics, and the threat landscape changes daily. What we can guarantee is that we use industry-leading tools and proactive strategies to minimise risk, detect threats early, and respond swiftly. Our Cyber-Hub package includes penetration testing, managed detection and response, cyber risk and compliance, incident response, and a fully managed SOC, all designed to keep your business as secure and resilient as possible.
Can you provide cybersecurity awareness training for staff?
Definitely, and we are strong advocates of cybersecurity training as employees are the first line of defence against cyber threats. Hubtel IT’s cybersecurity training can be tailoured to any budget, and can include vulnerability testing of your network to help identify potential weakness or gaps in your security, and phish threat to see if your staff can spot and act upon malicious emails.
Do you help with Cyber Essentials and Cyber Essentials Plus compliance?
Yes. Hubtel IT has guided many organisations through their Cyber Essentials Certification and has a 100% first time pass rate and annual renewal rate. More information about Cyber Essentials can be found here, but we often find it’s better to have a conversation around Cyber Essentials in the first instance. You can request a call back here.
How do you ensure our business data is secure?
We use industry-leading security tools from world-class vendors including Sophos, Kaseya, and Datto to protect your business data. We also offer our comprehensive Cyber-Hub* package, which includes penetration testing, managed detection and response (MDR), cyber risk and compliance assessments, incident response, and a fully managed Security Operations Centre (SOC). These services are designed to proactively identify threats, respond quickly to incidents, and ensure your business remains secure and compliant.
Do you offer remote support, onsite visits, or both?
Hubtel IT offers both. Most issues can be resolved quickly via our remote helpdesk which enables you to log tickets and check their progress. Of course, for any issues which are beyond remote support, our engineers will attend site.
What’s included in your IT support packages?
Our Google 5-star rated IT support service gives businesses complete peace of mind through expert, reliable coverage across all areas of technology. We offer both remote and on-site support, including responsive helpdesk assistance to resolve issues quickly and efficiently. With specialist expertise in Microsoft 365, our team supports everything from day-to-day technical problems to advanced system optimisation ensuring your business stays productive and secure
Do you only work with organisations looking to outsource their IT department?
No, we also work with organisations on a collaborative basis. This means we will support their existing IT department to provide specialist IT support. This might be server support, 3rd line technical support or Cloud infrastructure support to name a few. Whether you need complete outsourcing or collaboration, Hubtel IT will always provide the right level of service, security, and reliability for your specific needs.
What does a Managed Service Provider (MSP) do?
Hubtel IT is a Managed Service Provider, which means we provide complete IT support and management for businesses. This includes helpdesk support, cybersecurity, cloud services, backup and disaster recovery, networking, telecoms and print solutions. Think of Hubtel IT as your IT department.
What is Siris?
Siris is a purpose-built Backup and Disaster Recovery solution for organisations requiring a premium BDR plan. It unifies the backup and disaster recovery process and suits organisations who hold a lot of data on-premise and/or have stringent disaster recovery requirements. Siris is provided by Datto who sell exclusively through MSPs such as Hubtel IT rather than direct to the end user.
What is SaaS backup?
SaaS (Software as a Service) backup is a cloud-based solution that protects the critical data, including emails, that you rely on daily. It ensures that your critical data remains protected from accidental or deliberate loss and recoverable in either of those events. There are several providers of SaaS backup but here at Hubtel IT our preferred solution is SaaS backup from Datto.
What is SPAM filtering?
The job of a SPAM filter is to automatically recognise unwanted emails and prevent them from landing in your inbox. Unwanted emails can either be malevolent or simply unsolicited and 50% of all email traffic is SPAM. A SPAM filter is therefore a really effective way of preventing unwanted emails from interrupting your day and disrupting your IT infrastructure.
What is Remote Management Monitoring?
Remote Management Monitoring (RMM) is software that sits on your devices and stealthily monitors the health of the device, detecting potential issues before they become a serious one. It provides a valuable insight into how each device is performing, from laptops and desktops to servers.
Datto is an example of Remote Management Monitoring software. It is licensed via your IT support provider and is extremely efficient and effective.
Do I need anti virus?
Absolutely. Anti virus protects against viruses and malware by preventing it, detecting it and removing it.
Most viruses will enter your IT network through a malicious link in an email. Anti virus that contains email filtering will prevent that email from landing in your inbox in the first instance. That said, some phishing emails are sophisticated enough to get through, or for people to view it in their junk folder and believe it to be genuine nonetheless. The next phase of the anti virus would be to detect that the malicious link has facilitated a virus to enter your IT network and alert you, or your IT provider, to this fact. And finally, the third job of the anti virus is to remove any viruses from your network.
Do I need Cyber Essentials?
Whilst it’s not mandatory for organisations to be Cyber Essentials accredited, Hubtel IT recommends that any organisation that has an IT network, big or small, is Cyber Essentials accredited.
This is because cyber criminals don’t discriminate and will attack any type of organisation, regardless of sector and size. Cyber crime is becoming increasingly clever and anyone can fall victim to it.
During the King’s Speech in July 2024, a Cyber Security and Resilience Bill was announced. Whilst this is aimed at public services, here at Hubtel IT we think it is only a matter of time before Cyber Essentials is legislated for all organisations in the UK.
More information about Cyber Essentials and the cyber security areas it covers is available here.
Consultancy & Advisory
Can you provide top internet speeds and reliability?
We provide ultra-fast and highly reliable business broadband, designed to support the connectivity needs of business. With the UK’s digital switch-off on the horizon, it’s essential to have a broadband solution that ensures uninterrupted performance. Our services include FTTC, FTTP, SoGEA broadband (which eliminates the need for a phone line), and unlimited Ethernet circuits, all tailored to deliver consistent speed and stability. For businesses that require fast performance, our Gigabit and premium Ethernet connections offer dedicated bandwidth and guaranteed speeds. We also supply Wi-Fi solutions, access points, and boosters to maintain strong, seamless connectivity across your entire site keeping your business online and operating efficiently.
What sort of telecoms solutions do you provide?
Hubtel IT is a Gold Partner of 3CX, a global leader in hosted telephony. We only provide hosted telephony (calls and lines over the internet) as this offer the most effective solution in the modern workplace and is best placed to support hybrid working.
Do you manage servers and networking equipment?
Yes, we do. Our team including experienced network administrators, system administrators, and network engineers provides full support for your IT infrastructure. Whether you’re running traditional on-premises infrastructure or hybrid environments, we manage servers, firewalls, Wi-Fi, and networking equipment to ensure everything operates securely and efficiently. Our IT Infrastructure management services cover setup, monitoring, maintenance, and troubleshooting, giving you confidence that your systems are in expert hands.
Do you offer backup and disaster recovery solutions?
Yes. Hubtel IT provides automated backups, both onsite and in the cloud, with disaster recovery options to get you back up and running quickly. We recommend that every organisation has a Disaster Recovery Plan that is tested annually, and we are always more than happy to write these for you.
Can you help us migrate to the cloud?
Absolutely. At Hubtel IT, we manage the entire cloud migration process, from planning and data transfer to post-migration support and staff training, to ensure a smooth, stress-free transition. We specialise in Microsoft Azure, and offer a range of secure data backup and file-sharing solutions tailored to your business needs. Whether you’re moving to the cloud for the first time or switching from another provider, we’ll handle the process end-to-end. We follow the Principle of Least Privilege, ensuring access permissions are correctly set so only the right people can access the right data, keeping your environment secure, efficient, and well-organised.
What happens if we experience a cyber-attack?
It’s likely that we will know if our customers have been breached before they do, thanks to our remote monitoring software and endpoint detection agents. This enables us to isolate the incident, identify the threat and remove it. Hubtel IT’s priority is to get our customers operational quickly while containing the incident. We’ll then investigate the cause and provide a Root Cause Analysis Report and work to identify where additional security measures can be implemented. Most cyber attacks stem from a phishing email, so often cyber awareness training is the first port of call.
Can you guarantee that we will never be the victim of a cybersecurity incident or data breach?
As much as we’d like to, no MSP, including Hubtel IT, can guarantee complete immunity from cyber threats. Cybercriminals are constantly evolving their tactics, and the threat landscape changes daily. What we can guarantee is that we use industry-leading tools and proactive strategies to minimise risk, detect threats early, and respond swiftly. Our Cyber-Hub package includes penetration testing, managed detection and response, cyber risk and compliance, incident response, and a fully managed SOC, all designed to keep your business as secure and resilient as possible.
Can you provide cybersecurity awareness training for staff?
Definitely, and we are strong advocates of cybersecurity training as employees are the first line of defence against cyber threats. Hubtel IT’s cybersecurity training can be tailoured to any budget, and can include vulnerability testing of your network to help identify potential weakness or gaps in your security, and phish threat to see if your staff can spot and act upon malicious emails.
Do you help with Cyber Essentials and Cyber Essentials Plus compliance?
Yes. Hubtel IT has guided many organisations through their Cyber Essentials Certification and has a 100% first time pass rate and annual renewal rate. More information about Cyber Essentials can be found here, but we often find it’s better to have a conversation around Cyber Essentials in the first instance. You can request a call back here.
How do you ensure our business data is secure?
We use industry-leading security tools from world-class vendors including Sophos, Kaseya, and Datto to protect your business data. We also offer our comprehensive Cyber-Hub* package, which includes penetration testing, managed detection and response (MDR), cyber risk and compliance assessments, incident response, and a fully managed Security Operations Centre (SOC). These services are designed to proactively identify threats, respond quickly to incidents, and ensure your business remains secure and compliant.
Do you offer remote support, onsite visits, or both?
Hubtel IT offers both. Most issues can be resolved quickly via our remote helpdesk which enables you to log tickets and check their progress. Of course, for any issues which are beyond remote support, our engineers will attend site.
What’s included in your IT support packages?
Our Google 5-star rated IT support service gives businesses complete peace of mind through expert, reliable coverage across all areas of technology. We offer both remote and on-site support, including responsive helpdesk assistance to resolve issues quickly and efficiently. With specialist expertise in Microsoft 365, our team supports everything from day-to-day technical problems to advanced system optimisation ensuring your business stays productive and secure
Do you only work with organisations looking to outsource their IT department?
No, we also work with organisations on a collaborative basis. This means we will support their existing IT department to provide specialist IT support. This might be server support, 3rd line technical support or Cloud infrastructure support to name a few. Whether you need complete outsourcing or collaboration, Hubtel IT will always provide the right level of service, security, and reliability for your specific needs.
What does a Managed Service Provider (MSP) do?
Hubtel IT is a Managed Service Provider, which means we provide complete IT support and management for businesses. This includes helpdesk support, cybersecurity, cloud services, backup and disaster recovery, networking, telecoms and print solutions. Think of Hubtel IT as your IT department.
What is Siris?
Siris is a purpose-built Backup and Disaster Recovery solution for organisations requiring a premium BDR plan. It unifies the backup and disaster recovery process and suits organisations who hold a lot of data on-premise and/or have stringent disaster recovery requirements. Siris is provided by Datto who sell exclusively through MSPs such as Hubtel IT rather than direct to the end user.
What is SaaS backup?
SaaS (Software as a Service) backup is a cloud-based solution that protects the critical data, including emails, that you rely on daily. It ensures that your critical data remains protected from accidental or deliberate loss and recoverable in either of those events. There are several providers of SaaS backup but here at Hubtel IT our preferred solution is SaaS backup from Datto.
What is SPAM filtering?
The job of a SPAM filter is to automatically recognise unwanted emails and prevent them from landing in your inbox. Unwanted emails can either be malevolent or simply unsolicited and 50% of all email traffic is SPAM. A SPAM filter is therefore a really effective way of preventing unwanted emails from interrupting your day and disrupting your IT infrastructure.
What is Remote Management Monitoring?
Remote Management Monitoring (RMM) is software that sits on your devices and stealthily monitors the health of the device, detecting potential issues before they become a serious one. It provides a valuable insight into how each device is performing, from laptops and desktops to servers.
Datto is an example of Remote Management Monitoring software. It is licensed via your IT support provider and is extremely efficient and effective.
Do I need anti virus?
Absolutely. Anti virus protects against viruses and malware by preventing it, detecting it and removing it.
Most viruses will enter your IT network through a malicious link in an email. Anti virus that contains email filtering will prevent that email from landing in your inbox in the first instance. That said, some phishing emails are sophisticated enough to get through, or for people to view it in their junk folder and believe it to be genuine nonetheless. The next phase of the anti virus would be to detect that the malicious link has facilitated a virus to enter your IT network and alert you, or your IT provider, to this fact. And finally, the third job of the anti virus is to remove any viruses from your network.
Do I need Cyber Essentials?
Whilst it’s not mandatory for organisations to be Cyber Essentials accredited, Hubtel IT recommends that any organisation that has an IT network, big or small, is Cyber Essentials accredited.
This is because cyber criminals don’t discriminate and will attack any type of organisation, regardless of sector and size. Cyber crime is becoming increasingly clever and anyone can fall victim to it.
During the King’s Speech in July 2024, a Cyber Security and Resilience Bill was announced. Whilst this is aimed at public services, here at Hubtel IT we think it is only a matter of time before Cyber Essentials is legislated for all organisations in the UK.
More information about Cyber Essentials and the cyber security areas it covers is available here.
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