When it comes to digital transformation, there are plenty of benefits to adopting a unified approach where services align.
From cost savings to compatibility and reliable support, working with a single IT and telecoms provider can give you peace of mind that your communications and connectivity are not just supporting but enabling your business growth.
This is what Fewcott Healthcare was looking for when their organisation grew and expanded across three sites that required a collaborative approach.
Introducing Fewcott Healthcare
Fewcott Healthcare is a group of three nursing homes in Oxfordshire. They provide personalised care for their residents by combining one-to-one support with engaging activities and experiences within a homely and well-maintained environment.
They have been classed as ‘Outstanding’ in their CQC (Care Quality Commission) report, accredited with a Gold Standard Frameworks Award and have a host of other awards and accreditations to their name.
Their challenge
When businesses are operating across multiple sites, even within the same county or area, it can be difficult to keep communication flowing.
At the time we teamed up with Fewcott Healthcare, they were looking for a communications solution that reliably connected their three homes: Fewcott House, St. Anne’s and Leafield.
Priding themselves on providing a “home-like, family environment” for their residents, they were keen to carry through their ‘family’ feeling for staff across their three homes with one dedicated IT and telecoms provider.
The solution
IT
The Hubtel IT team operates Fewcott Healthcare’s broadband, day-to-day IT support and cyber security, ensuring the smooth and safe running of their operations.
Before onboarding with Hubtel IT, Fewcott Healthcare managed their day-to-day IT requirements in-house, until they outgrew their internal capabilities and expertise.
At this point, they recognised the need to outsource their IT to a Managed Service Provider who would be able to improve, modernise and consult on their current IT infrastructure, paving the way forward for a scalable infrastructure.
Cloud computing is one direction that we’ve taken Fewcott in when it came to providing a scalable network, We moved them from traditional off-prem solutions to a Cloud-based infrastructure that not only enables their staff to access their network from either of their three locations, but it also formed the basis for their disaster recovery plan and backup solutions,
We’re fortunate that Fewcott share our passion for cyber security, and recognise that their IT network has many layers to it that need protecting. Cyber crime doesn’t discriminate and hackers will go after any type of organisation, even those whose jobs it is to protect the most vulnerable in our community.
Telecoms
Our very first job for Fewcott was to install a Panasonic telephone system. Back in the day when Panasonics were the market leader in telecom systems, it would have been hard to imagine that, just a few years later, technology would have advanced and emerged in the form of VoIP (Voice over Internet Protocol). Not one to stand still, Fewcott allowed us to transition them from their Panasonic to a VoIP system, and were in fact one of the first customers who made this transition.
Fewcott’s telecoms system were again upgraded as VoIP paved the way forward for hosted telephony. The switch to a hosted telephone system provides Fewcott Healthcare with:
- Cost savings
- Increased reliability and clarity
- Improved collaboration
- Enhanced flexibility
CCTV
As well as regular IT and telecoms, Hubtel IT provides CCTV systems to help businesses protect themselves from intruders, thieves and vandals.
Due to the nature of their business, caring for vulnerable adults, this is a non-negotiable part of their package.
The result
Our time working with Fewcott Healthcare so far has been full of innovation, development and positive relationships.
We’re proud to have built a strong, trusting partnership with them, allowing us to integrate new technologies and elements into their support package whenever necessary.
Over the past two years we have achieved a Resolved Service-Level Agreement of 98%, demonstrating our commitment to providing Fewcott with exceptional IT support.
“Hubtel IT is a great company! We’ve been working with them for more than 10 years. They are always prompt and act on any call straight away. The whole team is very friendly and nice. Thanks to the team for putting up with us, especially Dave, for all of our last-minute requests. Strongly recommend!”
Denisa Vida, Registered Manager at Fewcott Healthcare
Here’s what Dave, our account manager for Fewcott Healthcare, has to say about our relationship:
“It’s always a pleasure working with Fewcott Healthcare. Staying connected across multiple sites is challenging, so I’m proud that we’ve supported them in achieving this and continuing to grow as a business.”
Dave Bamford, Hubtel IT
Looking to the future
At Hubtel IT, we know that IT and telecoms doesn’t stand still – so neither do we.
We constantly work to keep our customers ahead of the game when it comes to the latest technology and software, allowing them to stay in line with their competitors and meet ever-changing business goals.
For Fewcott Healthcare, data security is a top priority. That’s why we’re setting them on the path towards Cyber Essentials accreditation.
Cyber Essentials is a government-backed IASME scheme that provides businesses with essential cyber security measures and demonstrates their commitment to fighting cyber crime.
Find out more about our IT and telecoms services and contact us if you’re looking for an all-in-one IT and telecoms solution that suits your business.
