We’ve been speaking with customers more and more lately about the benefits of call reporting software since employees have been required to work from home. Call reporting software can allay concerns and improve the visibility of your telephone system by providing you with an effective tool to manage your outbound and inbound call traffic. With employees and colleagues working remotely, call reporting software can provide you with detailed analysis of user activity. Headline stats include: who’s been on the phone the least/longest, who’s taken the least/most amount of calls, who’s made the least/most calls, how quickly are those calls being answered. It can also be used as an analytic tool for your business; are inbound calls on the increase, for example and do you have the resources to deal with that? Are you most valued customers still picking up the phone to contact you? You would be surprised what can be garnered from call reporting software. Call stats can be wall boarded for all to see (and used to motivate staff) or limited to individual PCs. Whether your requirement is for minimal call reporting or more in-depth, we can provide varied solutions. Get in touch today for more information.
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